General Terms and Conditions of Sales
This translation is provided for information purposes and only the French version of our general terms and conditions of sale shall be deemed to be authentic.
The present general terms and conditions of sale govern all relations between our Company :
Alver World SA
Route de la Petite Glâne 20
1566 Saint-Aubin
Switzerland
And
Any online customer (hereafter designated as ” Customer “) making a purchase on the “alver.ch” website which can be accessed at the following address:
www.alver.ch (hereafter designated as the ” Website “).
Article 1 – Application and enforceability of the General Terms and Conditions of Sales
The present General Terms and Conditions of Sale (hereinafter referred to as “the GTCS”) exclusively govern the sale of our products on the www.alver.ch website (hereinafter referred to as “the Site”). Consequently, the purchase of our products implies the Customer’s full and unreserved acceptance of the GTCS. In addition, validation by the Customer of his/her order on the Site implies acceptance by the Customer of the GTCS. In the absence of proof to the contrary, the data recorded on the Site constitutes proof of all transactions between our company and the Customer. The fact that our company does not avail itself at a given time of any of the clauses of these GTCS shall in no case be interpreted as a waiver by our company of its right to avail itself at a later date of any of the said clauses. In the same way, any condition contrary to the GTCS requested by the Customer and not accepted by our company cannot be invoked against us.
Article 2 – Registration and purchasing conditions
The Customer – a person or a representative of a legal entity, acting on behalf of a legal entity, in order to place an order in the www.alver.ch online store, can do so in two ways: by registering and creating an account, or by purchasing without registration. Once the Customer has created an account, the data specified during registration is stored until the Customer decides to cancel the account or the defined data retention period expires.
If the Customer registers and creates an account, this is protected by a password created by the Customer.
The Customer is responsible for the accuracy and correctness of the information provided by him and undertakes to update it in the event of any change in the information provided.
The Customer undertakes not to transmit the connection data of his/her account to third parties and to take all measures to preserve the confidentiality of his/her connection data. The Customer is responsible for all actions carried out in the account created by the Customer.
The Customer has the right to cancel his/her account at any time, unless there are completed and undelivered orders. In this case, the Customer may cancel the account after delivery of the last order. To request cancellation of his account, the Customer must send an email to contact@alver.ch.
Article 3 – Orders
The Customer may place an order online by filling in the order form on the Site. Orders placed on the Site are recorded as soon as the Customer validates the order (by clicking on the “Order” button). However, the order only becomes final once it has been confirmed by our company (confirmation email). Contractual information and the GTC are presented on the Site in French.
Our company reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Article 4 – Availability and quantity ordered
Our product offers and their prices are valid as long as they are visible on our Site, within the limits of available stocks. In the event of unavailability of one or more products after the Customer has placed an order, except in cases of force majeure as provided for in article 14 below, the Customer will be notified within 2 days and will have the option of cancelling the order. The sums paid will then be reimbursed by credit to the Customer’s bank account, within 30 days of payment of the price by the Customer.
Article 5 – Price – Transfer of ownership
Product prices are quoted in Swiss francs and include handling, packaging and storage costs, but exclude shipping costs. Prices are inclusive of all taxes (VAT), the VAT applied being that of the day of the order. Any change in the VAT rate will be automatically reflected in the price of the products.
The seller has the right to define a minimum amount for which goods are delivered free of charge. This amount may change or not be available at all. Information on the cost of delivery of goods is provided when the order is placed. Once the order has been confirmed, delivery costs remain unchanged.
Shipping costs depend on the country of delivery and appear in the basket before the order is confirmed.
Our company reserves the right to modify product prices at any time. However, products will be invoiced on the basis of the rates in force at the time the order is placed by the Customer.
Products remain the property of our company until full payment has been made to our company.
Discounts are not cumulative.
Article 6 – Delivery
General
Products are delivered to the delivery address indicated by the Customer at the time of ordering by letterbox delivery.
The Customer is obliged to take all necessary steps to ensure that the delivery is carried out correctly. In this respect, he/she is required to provide all the information necessary for delivery (exact address, door code, etc.). Failing this, our company cannot be held responsible for any failure to deliver. In such a case, the products will be returned to our company’s warehouse, and the Customer must contact our Customer Service department at contact@alver.ch to find out how to collect the products ordered. Our company declines all responsibility for the time taken by the Customer to recover the products.
Delivery times
Orders are processed the day after they are registered. Orders placed on Saturday or Sunday are processed on the following Monday. Orders placed on public holidays are processed on the next working day.
Products are delivered in Switzerland through Postpac. Orders are dispatched within 2 working days after validation by the Customer. The usual delivery time for products is 2 to 3 working days after our company has processed and dispatched the parcel (normal delivery time given by La Poste). If the parcel is too large to be deposited in a letterbox, a delivery notice will indicate the post office which will hold the parcel for the standard delivery time.
For countries other than Switzerland, the order will be dispatched within 2 working days after its validation by the Customer. Delivery times depend on the local post services.
If the products have not been delivered within 11 days, except in cases of force majeure as provided for in article 14 below, the sale may be cancelled by e-mail to contact@alver.ch. The Customer may then obtain a refund of his payment under the conditions set out in article 8 below, to the exclusion of any other indemnity or damages.
In any event, timely delivery can only take place if the Customer is up to date with his payments to our company.
Delivery problems
The Customer is responsible for checking the condition of the packaging and the conformity of the products delivered as soon as the package is handed over by the carrier.
Any claim for non-conformity of delivered products must be notified by the Customer, by email to contact@alver.ch, within 48 hours of receipt. The Customer must notify contact@alver.ch of any complaint concerning apparent defects in delivered products within 72 hours of receipt. It is the Customer’s responsibility to provide our company with any justification required for the complaint.
Should the complaint be accepted by our company, the Customer may benefit from the conditions for reimbursement or exchange set out in article 13 below.
In the absence of a complaint within the aforementioned time limits, the products will be deemed to be in conformity and accepted by the Customer.
Order tracking
As soon as our company has shipped the products ordered, an e-mail is sent to the Customer with the postal tracking number.
Article 7 – Payment
– by credit card: Visa, MasterCard and other blue cards. The card is debited as soon as the order is placed.
– by paypal account
– or by Twint
In the event of late or non-payment, our company may suspend all current orders, without prejudice to any other course of action.
Professional orders can be placed by e-mail to contact@alver.ch and paid for by bank transfer.
Article 8 – Right of withdrawal
Once the order has been dispatched to the customer, the latter has no right of withdrawal (except in the case of the delivery problems listed in point 5.3).
Article 9 – Refunds
Refunds of products in the cases referred to in articles 5 and 13 will be made within 14 days of receipt of the products returned by the Customer.
Refunds will be made by crediting the Customer’s bank account.
Article 10 – Security
The Site is subject to a security system. Our company has adopted the SSL encryption process in order to protect all sensitive payment data as effectively as possible.
Article 11 – Customer service
For any information or questions about our products, please contact our Customer Service department at contact@alver.ch.
Article 12 – Intellectual property
12.1. All visuals, photos, texts, comments, works, illustrations, drawings and images reproduced on the Site are subject to copyright and intellectual property rights worldwide. Any total or partial reproduction of the Site is therefore strictly prohibited.
12.2. The Customer undertakes not to use the products in such a way as to infringe the rights of our company.Personal data
The customer is entitled to access, modify, rectify and remove personal data. Requests of this type should be addressed to Alver via email at contact@alver.ch
Article 13 – Liability
The products offered on the Site comply with current Swiss legislation and the standards applicable in Switzerland. Photographs of products on the Site are provided for illustrative purposes only and are not contractually binding. The Customer is invited to refer to the description of each Product on the Site for its characteristics, and in case of doubt or if further information is required, to contact Customer Service at contact@alver.ch.
Article 14 – Warranties
The Customer benefits from the legal guarantees of conformity of the goods to the contract and of hidden defects.
Accordingly, our company undertakes, at the Customer’s option, to refund or exchange any products that appear to be defective or do not correspond to the order. Products must be returned to us new, complete, in their original condition (packaging, accessories, etc.) and accompanied by the original purchase invoice. No product can be reimbursed or exchanged until it has been returned and received by our company. It is the responsibility of the Customer to provide our company with any justification as to the reality of the anomalies or defects. He shall refrain from intervening himself or having a third party intervene for this purpose.
Alver cannot be held responsible for damages of any kind, whether material, physical or moral, which may result from improper use of the products sold.
Alver cannot be held responsible for any incident or damage related to the use of the Internet.
Alver cannot be held responsible for connection problems, intrusions or computer viruses.
Article 15 – Force majeure
Neither party will have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or force majeure. An act of God or force majeure shall be deemed to be any fact or circumstance that is irresistible, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts. The party affected by such circumstances will notify the other within 7 working days of becoming aware of them.
The two parties will then meet within 30 days to examine the impact of the event and agree on the conditions under which performance of the order will continue. If the act of God or force majeure lasts longer than 60 days, the order may be cancelled by the injured party. The following are expressly considered to be cases of fortuitous event or force majeure, in addition to those usually accepted by the jurisprudence of Swiss courts and tribunals: blockage of means of transport, delivery or supply, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks.
Article 16 – Applicable law – Disputes
These GCS have been drawn up in the French language, which will in all cases be considered as the sole language of the parties. The interpretation and execution of these GTC, as well as all acts resulting therefrom or arising therefrom, shall be governed by Swiss law, irrespective of the place of delivery of the products, the place of placing the order, the nationality of the Customer or the Customer’s address. Any dispute arising out of or in connection with this contract shall be submitted to the courts of the canton of Vaud, and more particularly to the district court of Lausanne, Switzerland.
Article 17 – Personal information
For further information, please consult our privacy and cookies policy.
Article 18 – Cookies
Cookies are small files of information that a website can send to the hard disk of a personal computer and then track. The cookies used on the Site make it possible to identify the services and sections that the Customer has visited, and more generally his/her visiting behavior. This information is useful to better personalize the services, content and offers that appear on the Site. Cookies are also necessary for the proper functioning of certain services or to measure their audience.
In addition to informing the Customer in advance of the insertion of cookies, consent may be required in certain cases by accepting the notice at the top of the Site’s pages. If the browser on the Customer’s personal computer is configured to refuse cookies, or if the Customer does not accept their installation, access to certain services on the Site may be impaired or even impossible. The Customer may deactivate or delete cookies by using the options of his/her browser. As each browser is different, the Customer is invited to consult the instructions for his or her browser in order to configure it accordingly.